FAQ
What payment methods do you accept:
You can safely pay via:
- iDEAL
- Credit card (Visa, Mastercard)
- PayPal
Can I still change or cancel my order:
As long as your order has not yet shipped, we can make changes or cancellations. Please email us as soon as possible at info@casacarisa.com.
How long does delivery take:
We always do our best to deliver your order as quickly as possible.
Orders will be shipped in 3 working days.
*Please note, deliveries may take longer during holidays and we are not responsible for delays in shipping or delivery due to uncontrollable events.
What are the shipping costs:
Free shipping:
♥ NL: Free shipping for orders over €50,-
♥ BE, FR, DE: Free shipping for orders over €100,-
How can I return:
Yes, you can return unused products within 14 days of receipt. Please contact us via your email address (info@casacarisa.com) or the contact form to register your return. The return costs are at your own expense. Click here for our return policy.
What about warranty:
All our products come with a 3-month warranty against manufacturing defects. This does not include damage due to wear and tear, misuse or dropping. Do you see a defect? E-mail us with pictures.
Are your cases sturdy enough for daily use:
Our cases are designed primarily as a stylish accessory that completes your outfit. But of course we don't forget about protection. They provide good basic protection against scratches, light bumps and drops in everyday use.
